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Ergomat has a very straightforward approach where warranties are concerned. As long as our products are used consistently with clearly identified and published environmental and usage restrictions we will support them completely through the full published term of the warranty. Unlike other companies who may promote a Lifetime Warranty, and then qualify the term "Lifetime" to mean some arbitrarily defined replacement cycle time frame, Ergomat publishes a specific warranty period for each of our products and stands 100% behind our products with full replacement coverage if our product fails to perform as promoted within that period. At Ergomat we call this a True Warranty.

Polyurethane Warranty Info

Ergomat hereby warrants that the products distributed shall be free of all defects in original material period of the product under normal use. All Ergomat product lines are conditionally warranted against normal usage* 24 hours a day, 7 days a week.

• It is considered normal usage when a person stands or walks on the Ergomat with regular footwear in an environment where the temperature is under 25^o C (77^o F) and the humidity is below 80%.Moreover, esthetic discoloration (rear side of the mats) or reparable small issues such as seams and bevels, do not impact the quality of the products and are not deemed a quality issue.

The warranty period starts from the date of purchase. The warranty only covers the replacement of the product; no direct or indirect costs are covered. Ergomat reserves the right to inspect the mat(s) before repairing or replacing it (please refer to Return Procedure). At the preference of Ergomat, the mats must be returned or available for on-site inspection, pictures may be requested and a Return Authorization must be issued.

Exclusions: This warranty does not apply to:

• The warranty does not cover damage caused by the mat being dragged or pulled from a heavy load or items being pushed or dragged across the product, such as skids or pallets.
• The warranty against chemicals, oils, liquids, or other matter differs with the type of mat. Please consult your dealer or an Ergomat Rep to select the correct mat for your environment.
• Over time in use, there may be yellowing of the white polyurethane on the underside of Infinity mats, similar to what you find with any white polymer. This can be a result of cleaning products used or other environmental factors such as humidity or UV lighting, etc. This color shift does not fall under the product warranty. It does not affect the durability, performance or functionality of the product in any way.
• Any cutting, trimming, notching, or modification of an Ergomat product performed after manufacture, including field cutting by the customer or third parties (other than Ergomat Installers) which will void the product warranty in its entirety.
• Damage resulting from storage, unauthorized cutting or gluing, undisclosed potentially damaging chemical/products, misuse, abuse.
• Products used for rental purposes.
• Ergomat shall NOT be liable for consequential or incidental damage arising from any product defect.

Warranty Disclaimer

All floor mats create raised surfaces when placed on the floor for use. Any raised surface becomes a potential trip hazard, and care should be taken while stepping on, over, or off of floor mats. In addition, any wet surface may be slippery. Do not use the mat in wet environments or step on the mat with wet feet unless the mats are specifically recommended for wet environments. This warranty does not cover product add-ons such as underside adhesives.

This warranty grants specific legal rights. You also may have other rights which vary from jurisdiction to jurisdiction. The sole responsibility of Ergomat for defects in the product is limited to replacement of the product with one of equal value or for a prorated refund.

Ergomat will not be liable for special, incidental or consequential damages arising from use of these products or from a breach of this limited warranty. The exclusive remedy for a defective product will be replacement or refund as set forth in this warranty statement. Except as expressly stated herein, there are no other warranties, expressed or implied, with respect to the products, including but not limited to, any implied warranty of merchantability or fitness for a particular purpose. In no event shall the liability of Ergomat Inc. Exceed the amount received from the purchaser of these products.

Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above may not be applicable to your situation.

Nitril/EPDM Rubber Warranty Info

Ergomat hereby warrants that the products distributed shall be free of all defects in original material for the warranty period of the product under normal use. All Ergomat product lines are conditionally warranted against normal usage* 24 hours a day, 7 days a week.

• It is considered normal usage when a person stands or walks on the Ergomat with regular footwear.

The warranty period starts from the date of purchase. The warranty only covers the replacement of the product; no direct or indirect costs are covered. Ergomat reserves the right to inspect the mat(s) before repairing or replacing it (please refer to Return Procedure). At the preference of Ergomat, the mats must be returned or available for on-site inspection, pictures may be requested and a Return Authorization must be issued.

Exclusions: This warranty does not apply to:

• The warranty does not cover damage caused by the mat being dragged or pulled from a heavy load or items being pushed or dragged across the product, such as skids or pallets.
• The warranty against chemicals, oils, liquids, or other matter differs with the type of mat. Please consult your dealer or an Ergomat Rep to select the correct mat for your environment.
• Any cutting, trimming, notching, or modification of an Ergomat product performed after manufacture, including field cutting by the customer or third parties (other than Ergomat Installers) which will void the product warranty in its entirety.
• Damage resulting from storage, unauthorized cutting or gluing, undisclosed potentially damaging chemical/products, misuse, abuse.
• Products used for rental purposes.
• Ergomat shall NOT be liable for consequential or incidental damage arising from any product defect.

Warranty Disclaimer

All floor mats create raised surfaces when placed on the floor for use. Any raised surface becomes a potential trip hazard, and care should be taken while stepping on, over, or off of floor mats. In addition, any wet surface may be slippery. Do not use the mat in wet environments or step on the mat with wet feet unless the mats are specifically recommended for wet environments.

This warranty grants specific legal rights. You also may have other rights which vary from jurisdiction to jurisdiction. The sole responsibility of Ergomat for defects in the product is limited to replacement of the product with one of equal value or for a prorated refund.

Ergomat will not be liable for special, incidental or consequential damages arising from use of these products or from a breach of this limited warranty. The exclusive remedy for a defective product will be replacement or refund as set forth in this warranty statement. Except as expressly stated herein, there are no other warranties, expressed or implied, with respect to the products, including but not limited to, any implied warranty of merchantability or fitness for a particular purpose. In no event shall the liability of Ergomat. Exceed the amount received from the purchaser of these products.

Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above may not be applicable to your situation.

Aware Product Lines – LED Solutions

All LED products, are final sale items and are not eligible for return.

However, these products are covered by a 90-day Limited Warranty, which guarantees that they are free from defects in workmanship and/or materials. If a defect occurs due to workmanship or materials within this period, Ergomat Inc. will replace the part/product for the original purchaser. This Limited Warranty is non-transferable and applies only to the initial installation of the product. To qualify for warranty coverage, the product must remain intact, undamaged by physical abuse, and installed correctly. Warranty claims will require photo documentation and may involve returning the product for further evaluation. Please note that this warranty does not constitute a product guarantee, and Ergomat Inc. assumes no obligation beyond providing a replacement part or product.

Additionally, we are dedicated to your complete satisfaction and are available to assist with reprogramming or resolving any issues with your LED combination. Our expert team is here to support you and ensure an optimal experience. Kindly remember that these products are intended for indoor use only to ensure their best performance and safety!

Exclusions: This warranty does not apply to:

• LED mats must be used on a flat, level surface. Installing on an incline or any variable level surface will stress the LED and the protective channels and diffuser lenses leading to malfunction and/or breakage.
• Moving the mats by dragging, pulling, or tugging can stress the LED and the protective channels and diffuser lenses leading to malfunction and/or breakage.
• Damage caused by the items such as skids or pallets being pushed or dragged across the product or mats being pulled or dragged under a heavy load.
• Resistance to chemicals, oils, liquids, or other exposures differs with each specific type of mat. Please consult your dealer or an Ergomat Representative to select the correct mat for your environment. Exposure to material outside the approved list for each mat will void warranty coverage.
• Damage resulting from storage, unauthorized cutting or gluing, undisclosed potentially damaging chemical/products, misuse, abuse, or lack of maintenance.
• The flashing lights on the forklift/pedestrian warning signs are intended only as a supplement to the safety warning provided by the printed LED sign.
• Caution should be exercised at every intersection where signs are present, whether or not the lights have been activated.
• Alterations to the product can affect the product's performance and is not recommended. For indoor use only.
• Products used for rental purposes.
• Ergomat shall NOT be liable for consequential or incidental damage arising from any product defect.

DuraStripe & LeanStripe Warranty

Warranty Coverage
Ergomat warrants its peel-and-stick floor marking products against manufacturing defects when installed and used in accordance with Ergomat’s installation guidelines and recommended applications.

Warranty periods by product line:

• DuraStripe Supreme V & DuraStripe Xtreme
  Covered by a 2-year limited warranty from the date of purchase.
• LeanStripe
  Covered by a 3-year limited warranty from the date of purchase.

This warranty is limited to product replacement only.
Labor, installation, removal, downtime, floor repair, or any consequential or incidental damages are not covered.

Conditions That Void Warranty Coverage
Warranty coverage will be void if any of the following apply:

• Improper surface preparation or failure to follow Ergomat installation guidelines
• Inadequate cleaning of the floor prior to installation
• Adhesion failure caused by residues from citrus-based, chlorine-based, oily, waxed, or film-leaving cleaners
• Damage caused by pallets, skids, or loads being dragged, pushed, or pulled across the product by forklifts, pallet jacks, or tow motors
• Installation over:
  • Concrete seams or expansion joints
    (A minimum clearance of 3–4 in / 7–10 cm must be maintained)
  • Tiled, uneven, or damaged floor surfaces
• Removal and reinstallation of the product
  (DuraStripe® and LeanStripe® are single-application products; once removed, warranty is void)

Applications Not Recommended
DuraStripe and LeanStripe are highly durable industrial floor marking solutions, but they are not designed for every environment. Use in the following applications is not recommended and voids all warranty coverage:

• Freezers or environments where ambient temperatures regularly drop below 4°C / 40°F
  (Only Cold Storage products are suitable for lower-temperature environments – but not in freezers)
• Diamond plate or checker plate surfaces
• Underwater or submerged applications
• Textured, gritted, or pebbled concrete surfaces
  (In cases of fine grit texture, DuraStripe Supreme V may perform; testing prior to purchase is strongly recommended and warranty is not guaranteed)
• Excessively wet or oily floors
• Floors that “sweat” due to humidity or moisture migration
• Excessively gouged, chipped, or deteriorated floors
• Covering paint or coatings that are peeling, flaking, or releasing from the floor
• Stair treads or steps
• Outdoor installations
  (While DuraStripe may perform in some outdoor applications, outdoor use is not warrantied)

Warranty Claim Process

• All warranty claims must be submitted to Ergomat Customer Service.
• Photos and supporting documentation will be required.
• Claims are reviewed case by case.
• Ergomat reserves the right to request product samples or returned material for evaluation prior to issuing any replacement.

Important Reminder
Selecting the correct product for your floor condition, traffic pattern, temperature, and environment is critical to long-term performance.
When floor conditions are uncertain, testing prior to full installation is strongly recommended.

For detailed installation and cleaning requirements, please refer to Ergomat’s Installation & Cleaning Guidelines or contact Customer Service.

ErgoPerfect Chair Warranty Info

Limited 5 year-Warranty

Ergomat hereby warrants that the products distributed shall be free of all defects in original material and workmanship for the warrantied period of the product under normal use.

Exclusions: This warranty does not apply to:

• Normal wear and tear, which are to be expected over the course of ownership.
• Damage resulting from shipment, which will be handled under separate terms.
• Damage resulting from storage, alternation, unauthorized repair, undisclosed potentially damaging chemical/products, infestation, misuse, abuse, accident, acts of God, natural causes, and/or exceeding listed capacities.
• Products used for rental purposes.
• Failure to provide reasonable and necessary maintenance (as prescribed in the product instructions).
• Ergomat shall NOT be liable for consequential or incidental damage arising from any product defect.

Normal commercial usage for ErgoPerfect chairs is defined as 8 hours a day, 5 days a week with a weight capacity not to exceed 250 lbs. The warranty shall be pro-rated for double-shift or triple-shift usage.